CQC use information from both the public and providers to help them monitor care homes, home care agencies and other services.

They gather and analyse information about adult social care services to help them plan our inspections. They call this intelligent monitoring. The information they look at includes:

  • People’s experiences of care
  • What the staff of care services tell us
  • Information that care providers have to send us by law (for example, notifications of serious incidents)

They don’t publish the information they collect on adult social care services because:

  • There is less data available than in other sectors
  • The type of data we collect is less consistent than in other sectors
  • There’s a risk that staff or people who use services could be identified
  • Some of the information we collect is confidential

For more information please see the CQC website here.