0345 061 9000 or 01246 200905

Privacy and cookies policy

HomeCareDirect respects the privacy of visitors to our website and wants to protect any personal information that you give to us.

This statement is made in order to comply with the provisions of the Data Protection Act 1998, and to tell you how HomeCareDirect will use any personal information that you give to us.

How we collect information

We may get personal information about you when you enquire about our services, campaigns that we run, or other things that we do, or if you register with us to receive our newsletter, or complete our referral form.

What information we collect

The types of personal information we might ask for may include your name, address, gender, email address, telephone number, as well as information volunteered by yourself.

How we use your information.

Any information we collect about you will be stored securely and treated in accordance with the Data Protection Act 1998.

We will use the information that you give to us:

  • to send you information, products or services that you have asked for
  • to look at how we can make the information, products and services we offer to you better. (including this website)
  • to contact you about events, services, campaigning and our other work.

Third parties

HomeCareDirect will not pass your personal details to other people or organisations without first obtaining your consent. For all the ways that we may use your information, we may need to share your information with other companies that we own or other companies that help us provide any of our services. However, there may be rare occasions, for example from an individual posting on our online forum or through contacting HomeCareDirect via the website where there appears to be a clear need to safeguard the welfare of the individual and/or his/her family and it may be necessary to contact relevant authorities to address this.

Our use of cookies

Cookies are small text markers stored on your computer that enable us to understand how people use our website. No personally identifiable information is stored on the cookies. In common with many similar websites, we use them to help remember preferences and for anonymous statistical measurements – for example so we know how many “hits” a page has had.

We use cookies to:

  • remember certain information about users so they don’t have to repeatedly give the same information
  • recognise if users are already logged in to certain areas of the website
  • measure how people use our website so we can continually improve how information is provided.

You can control and delete cookies

Even though HomeCareDirect does not use cookies to collect personally identifiable information about you, you might still want to restrict or block cookies. You can do this through your internet browser (Internet explorer, Google Chrome, Mozilla Firefox etc). Use the help function to find out how. This website has detailed information on how to block, restrict or delete cookies as well as more general information. However if you restrict cookies for the HomeCareDirect website then there is a risk the website will not work fully.

What cookies do we use?

These are the main reason we use cookies on the HomeCareDirect website:

Google Analytics

This is a service we use from Google that collects information about how people use our website. We use this to make sure we are providing the best service we can to our web visitors.

Using cookies Google Analytics stores information about

  • what pages you visit
  • how long you stay on the page
  • how you came to the site
  • what things you click on

Although we collect this information we do not collect any personal information – so we don’t know what your name is or where you live. And the information we collect cannot be used to identify you. Also this information is for HomeCareDirect’s use only and we don’t allow Google to share it.

Third-party cookies

Many of our pages have a “Share this” function that allows you to share content with your friends or colleagues via email, Twitter, Facebook etc. We use cookies to make this service work. It tells us what items a person has shared, how many people are sharing and how many page “Hits” we have got as a result of the sharing. Again we do not collect anything that personally identifies you.

Cookies that are set by other websites

If you are using the sharing facility already mentioned (ie Share content with Facebook, Twitter) then it is possible those websites (ie. Facebook) may also set a cookie when you are also logged in to their service. HomeCareDirect does not control these type of cookies.

Occasionally we embed things like video, audio and pictures from other websites such as such as YouTube, Vimeo, Flickr or Soundcloud. This means it looks like one of our webpages but the video is being fed through from another site (ie YouTube). This means that every time you visit one of our pages with this sort of embedded content, those other sites may use their own cookies to record that you watched or viewed the content. HomeCareDirect has no control over these cookies so you should check the relevant website for more information.

How do we protect personal information?

We will make sure that any personal information that you give to us is kept secure, accurate and up to date, and only keep it for as long as it is needed and only for the purposes for which you have agreed we can use it.

Under 18 year olds

If you are 18 or under, please get your parent/guardian’s permission before you give us any personal information about yourself.

Your consent

By giving us any personal information you are agreeing to our use of that information as it says in this Privacy Statement.

Right of access

You have the right to ask for a copy of the information that we have about you, and we may charge a small fee to do this. Also, if any information that we have about you is wrong, you can ask us to correct it for you.

Changes

If your personal details change, please help us to keep those details up to date by telling us about any changes. If you want to see what information we have about you, or need to tell us about any changes to the information that you have given to us, please contact: HomeCareDirect, Riverside House, Hady Hill, Chesterfield, Derbyshire. S41 0DT. Telephone: 0845 061 9000. Email: enquiries@homecaredirect.co.uk . We may change this Privacy Statement at any time. If you use this website after changes are made you will be agreeing to those changes.


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