“HomeCareDirect take care of the money side of things”

Zoe is 20 years old and lives at home with her parents and siblings in Brighton. Zoe has a very supportive family who work tremendously hard to make sure Zoe is well cared for and is able to live as normal a life as possible. She has cerebral palsy, learning difficulties, epilepsy, and cortical blindness.

We were contacted in 2013 by Zoe’s family. They had a good team of carers but felt that they wanted more control over their situation. HomeCareDirect were happy to help and were able to transfer her existing carers to our employment using Zoe’s continuing healthcare funding. We took care of all the legal aspects of employment for the family to ensure that Zoe could retain her own staff including DBS checks, national insurance payments, PAYE and invoicing. We also have qualified nurses who ensured that Zoe’s carers were trained, and continue to be trained, to CQC standard.

We managed to secure a significantly larger budget for Zoe under continuing health care (CHC) funding. This extra funding was to allow Zoe to have additional time away from her parents so she could begin to develop an independent life for herself.

We asked Zoe’s mum how she was getting on with CHC funding so far – “HomeCareDirect have taken care of the money side of things, so we’re able to choose the carers. If we can find carers in our area, interview them and pay them with the money in the account, you can move forward – probably a lot of families without these budgets wouldn’t be able to have carers. You don’t have to worry about the money.”

An ongoing challenge for Zoe’s family is recruiting carers in their particular area. HomeCareDirect has a dedicated team working to provide ongoing support with recruitment for all our clients and their families – helping to place adverts and assist with the interviewing and training of new carers. We also have a 24/7 telephone helpline, with qualified nurses at hand, to support our clients every step of the way.

Zoe continues to enjoy the social interaction her carers are able to bring to her. She enjoys going for walks or on trips further afield with them. Alongside the moving and handling and personal care, Zoe’s carers also help her to complete her physiotherapy exercises and go along with her to weekly hydrotherapy sessions. Since coming to HomeCareDirect we have been able to employ Zoe’s sister as one of her paid carers.

We would like to extend our thanks and warmest wishes to Zoe and her family for allowing us to share their journey with you.