Thanks to all those who participated with our great CQC inspection – We passed with flying colours!!!

CQC Inspection

We’re proud to confirm that following a full inspection by the CQC in July, we have passed with flying colours, meeting all outcomes. We’d like to thank all the people who use our service for their kind words and to the professionals interviewed who continue to support what we’re looking to achieve.

A big thank you to everyone!

The CQC commented that:

“There was a person centred approach to care planning and delivery. This was evident through involvement of the person, or their representative, in care planning and review. For example, one person had written their own care plan with comprehensive details for staff of how they wanted to be supported.”

You can read the full review on the CQC website here.

However, the feedback we’re most proud of is the comments the CQC got from people who we support:

“I was involved in choosing and interviewing staff from the start. I’ve just interviewed for a new member of staff by myself. I felt confident to do this after support from HomeCareDirect.”

“It’s a very good package of care and support. We have a consistent staff team; some of them have worked with (person using the service) for many years. They understand (person using the service) needs very well. The care and support received is really personalised.” Healthcare Professional, Norfolk.

“(Using the HomeCareDirect service) has taken the stress away from me.”

“I’m very happy with them – I wish I’d known about them years ago.”

The CQC are the governing body who are responsible for monitoring all domiciliary care services in England and making sure that they are meeting the required standards of care and welfare.

There has been a lot of negative stories in the press recently about care providers letting people down and we thought it would be nice to share the good news that HomeCareDirect meet at the national standards that are set and inspected by CQC and that the people who use are services have some lovely things to say about the work we do.

So a big thank you from us all here at HomeCareDirect for your great feedback, if you’d like to tell us more about what you think and your views on HomeCareDirect or your care at home then please get in touch with us here.